Armbruster Wins Mayflower Customer Excellence Award 2022

Brunswick, OH (March 2022) - Armbruster Moving & Storage has again been recognized as a Mayflower Customer Excellence award recipient. The company accepted this award at the UniGroup Learning Conference held earlier this month. Armbruster has received this award, previously known as the Customer Choice award, 17 times in the 20 years they have been in the industry. The Customer Excellence award is based on “customer survey results and van line star ratings in the areas of claims, safety, RDBS (revenue distribution and billing system) and quality labor.” According to UniGroup, Mayflower’s parent company, “the agencies receiving these coveted awards are recognized as the very best in total quality performance for their size category.” Multiple Armbruster Moving & Storage team members, including General Manager Clay Armbruster, attended the Learning Conference in which they were presented with this prestigious award. “I am very proud of our team that achieved this award,” says Armbruster. “To win Customer Excellence, it takes everyone in every position at our agency working together toward the common goal.”

About Armbruster Moving & Storage

Armbruster Moving & Storage is a full-service moving & storage company based out of Cleveland, Ohio. Providing years of expertise in local, long-distance, & corporate moving allows Armbruster to be the best-equipped business to successfully meet their clients’ needs. Today, Armbruster Moving & Storage is an award-winning moving company driven by quality service and family culture.

About Mayflower

Mayflower is America’s most recognized and trusted moving company, offering a full range of moving services. With headquarters in suburban St. Louis, Mayflower maintains a network of 300 affiliated agencies. For more information about Mayflower Transit and its services, visit Mayflower.com.

Google Rating

4.8

Based on 252 reviews

Armbruster Moving & Storage

4.8

Shannon Check

1733423852

Very efficient and very polite guys. Moved my couches in very quickly.

Keith Ludrowsky

1733410803

This company is a JOKE. They refused to move my Treadmill and I had to pay a different company to move it. Most important they broke my 82’ TV and refused to take responsibility for it. They said they don’t recall moving a82’ TV out of one basement and putting it in the next basement. Anyone with a half a brain could remember that. So don’t use this company. Time to contact my lawyer and the better business peopleAll anyone wants is people take responsibility of what they did

Dwight

1733348351

Great experience. Paulette and the Armbruster team did a first rate job. Packing, moving, unpacking, and now helping us with items we couldn't move. Would recommend 100%

Vivian Sickels

1732312325

We could not be happier with the service from Armbruster. The whole process went smoothly, the staff was kind and professional.

J Colon

1731776493

Arm Buster's rocked! Best prices there were two gentlemen they were awesome and record time they blew it out. I will definitely call these guys again if I need them, pure professionalism, thank you Paulette for being amazing and I'm glad I had a chance to speak with you.

Rian Sutherland

1731152385

Great job. They brought extra help to be sure to get the move done in a timely manner. They were professional, courteous, and worked so hard to move everything quickly and carefully. Highly recommend this group.

Brandon States

1730814791

Delivered my items very professionally. They called early to give me a heads up and place the items where I needed them. I will use them for future moves.

Sydney Stone

1729996078

Great group of movers came to help us move boxes and large items John (I think?), Evan, and Moses were efficient, careful with our things and communicative. When the timing of the move changed slightly they called and kept us updated. They finished the move faster than anticipated. Would hire this company again.

Jason Cronebaugh

1729971984

Thanks for doing a wonderful job for us, great guys, cared, and couldn’t have asked for more! Thanks again! Armbruster Movers for Life!!

Stephanie Marszal

1729114977

The moving team of Casey and crew were fantastic. They were pleasant, communicated well, efficient and answered all questions. I would highly recommend this company.

William Hirsh

1729015256

Great Move! Very nice guys! Very careful, very thorough. It was raining and i was moving to the 3rd floor of a condo building. They handled everything like champs! Plastic wrapped everything to protect from the rain and even put down cardboard and blankets to protect the floors. Kept communicating with me so i knew exactly where they were with everything. Very pleased. Thank you!

D.I.G Management LLC

1728395488

Steve Crews

1728062549

Terrible company. Nothing but issues from the packers to the delivery. Boxes labeled wrong and what is labeled has nothing to do with what is in the box. They make you feel rushed. Not able to keep a time frame for the delivery. They showed up 4 hours late and almost midnight on a Saturday night. Box’s that were supposed to go to warehouse was delivered and things that were supposed to be delivered went to warehouse. Damaged items and missing items and they take NO responsibility for it whatsoever. They blame us. We will be going to Mayflower Corporate to let them know they have a partnership with a company like this. Which of course at the end of the day will not make any difference. Never use them

Angela Munoz-Geoghegan

1727810578

Timely and professional, as well as friendly. My furniture came well protected and they were able to navigate the narrow entryway many Cleveland homes have quickly.

G Young

1726988917

This was a great moving experience! Gus was great and professional in explaining the process. The crew assigned was focused and determined to make sure we had a smooth and efficient moving experience. They were all friendly and understanding. Everyone involved in helping us move from start to finish we appreciate and will always recommend! Thank you!

DJ Hug

1725996080

Extremely professional and helpful group that helped me on moving day! I will definitely use again and would recommend to anyone!

Sandra L

1725647005

I would like to thank you and your company for the assistance in helping us move our father's possessions from his home this past week. The men that assisted us were very polite, courteous and of course, strong! Each one of them worked very hard and was so kind to both my sister and I. We appreciate their professionalism and kindness on a day that was very upsetting for both of us. I just wanted to let you know how pleased I am with the service that was provided. I also appreciate your helping my sister coordinate the first move that was cancelled and then being so accommodating in setting up this second move. Thank you, Gus. I truly appreciate your efforts. In the future, I would not hesitate in the least to recommend your company. I wish you all the best.

Juan R

1724873335

Professional and efficient, made it look easy!

Randy Boswell

1723061453

Very efficient, professional, and good people. I would recommend to anyone planning to move.

Jason Rogers

1722878095

Top notched!! From Sue setting up times and always keeping us up to date on our split move was always willing to go the extra mile! Zaid and Zach did outstanding job on pick up and delivery! All were so pleasant, friendly, great to work with.. made moving more enjoyable than what moving actually is!! Highly recommend this group!!

Aarthi Rajkumar

1722111967

Armbruster moving were extremely professional right from the first day in every step of the way . Gus worked with us to generate the quote and also accommodated our request for a weekend move . The young crew that came did an outstanding job - the boys Dan and Dakota were so quick and efficient - they completed the entire move in under 8 hours . They took extra care not to cause any damage to our rented apartment and when they moved stuff into our newly renovated house .Overall the move was a seamless process and No hassle of having to worry about packing and unpacking .Would strongly recommend Armbruster moving and storage your next move .

Brian Daniels

1721142825

The team worked well to get my moved into my new home. They took care in protecting my furniture and my home when moving things in. The team worked well together to make the move easy. I would recommend Armbruster to others for their moving needs.

Bob Raymond

1718247432

Connor, Dan, and Gabe were fantastic! Very professional and thorough. All of our furniture was wrapped up like a fly in a spider's web and individually inventoried. Emptied a 5 bedroom house in 7 hours. Cardboard on all the hardwoods and blankets on every corner. Great job.

Merida Keatts

1717771522

Chris and Susan were the best. Gail managed all my surprises and got it done! Thanks to all the very courteous young men who carried it all away!

Marshell morris

1717547212

Very good job with my delivery also set up my couch for me :) very helpful and friendly will definitely recommend them !

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