Armbruster Moving and Storage Receives 2024 Customer Excellence, Heart of Quality, and Fleet Safety Awards from Mayflower Transit
St. Louis, MO. (March 7, 2024) – Armbruster Moving & Storagewas recently honored with three separate awards at the Unigroup Learning conference 2024, held earlier this month.
1. Customer Excellence 18x recipient
2. Heart Of Quality Award -Sue Febus Move Coordinator
3. Fleet Safety Award
Sue was awarded the prestigious Heart of Quality award by Mayflower Transit out of hundreds of move coordinators within Mayflower Transit. The annual Heart of Quality award was created to recognize excellence among move coordinators. The move coordinator serves as a key point of contact for the customer and service providers to make the moving experience successful from preparation through final delivery. As an integral part of the moving process, the move coordinator's role includes keeping the customer informed, being available, advocating, coordinating and consulting on aspects of overall move coordination. The top move coordinators from each van line and size category are recognized for their work during the calendar year.
Armbruster Moving & Storage has again been recognized as a Mayflower Customer Excellence award recipient. The company accepted this award at the UniGroup Learning Conference held earlier this month. Armbruster has received this award, previously known as the Customer Choice award, 18 times in the 23 years they have been in the industry.
The Customer Excellence award is based on customer survey results and van line star ratings in the areas of claims, safety, RDBS (revenue distribution and billing system) and quality labor. According to UniGroup, Mayflower’s parent company, the agencies receiving these coveted awards are recognized as the very best in total quality performance for their size category.
Winning the Fleet Safety Award for the first time shows our commitment to safety on the road with our equipment and drivers. As we grow our hauling fleet across the United States our standard is for perfect safety. To win the Fleet Safety Award from Mayflower Transit solidifies our commitment to safety of our team members on the road as well as other civilians on the road.
“I’m very proud of our team for achieving these three awards from Mayflower Transit. Each award is a testament to our team members diligently working towards one common goal, to provide our customers with their best move yet,”
Clay Armbruster, President of Armbruster Moving & Storage
About Armbruster Moving & Storage
Armbruster Moving & Storage is a full-service residential & commercial moving, and logistics company based out of Cleveland, Ohio. Providing years of expertise in local, long-distance, & internationally moving since 2001. Founded in 2001, brothers Chuck & Gary turned in their trucks to start Armbruster Moving & Storage. The Armbruster Brothers built a reputation for quality and customer service. Today, this reputation has been the foundation for what has become Armbruster Moving & Storage, an award-winning moving company driven by quality service and family culture.
About Mayflower
Mayflower is America’s most recognized and trusted moving company. Mayflower offers a full range of moving services. With headquarters in suburban St. Louis, Mayflower maintains a network of 300 affiliated agencies. For more information about Mayflower Transit and its services, visit: Mayflower.com.
Update 1.5 years later: FIVE STARSUsed Armbruster AGAIN for my move today because I had such a good experience. They did not fail to meet my expectations. Service just as professional as last time. Polite, nice, and fast moving staff. Great, speedy communication with the team beforehand and during service. Would recommend to anyone I know.—A seamless move. Very easy. Kind pair of movers who were very helpful, skilled, and open to questions.
Matt and Brian were great. On time, very courteous, handled our stuff with care. We couldn’t be happier. We will use them again in May for our next move
They took great care with fragile artwork, were delightful to work with and kept us informed. They actually arrived a day earlier and called to see if they could set up deliver. Would hire them again!
My moving experience with Armbruster Moving and Storage was awesome!! The guys were excellent at their work, willing to help you in any way, always courteous, and had very pleasant personalities!!! It was fun to be around them, even though they were working, and have a few laughs!!! I don’t have anything bad say about them, because they were GREAT!!! Thank you for all your hard work!!!
Friendly, focused, respectful trio of young men who cleared out two storage lockers and moved it all into my new home, on a really cruddy winter day, with nothing broken, marred, or destroyed. Getting my belongings into those storage lockers, with a competing company, was an awful experience.I hope I never move again, but if I do, Armbruster will be my first call.
This company is a JOKE. They refused to move my Treadmill and I had to pay a different company to move it. Most important they broke my 82’ TV and refused to take responsibility for it. They said they don’t recall moving a82’ TV out of one basement and putting it in the next basement. Anyone with a half a brain could remember that. So don’t use this company. Time to contact my lawyer and the better business peopleAll anyone wants is people take responsibility of what they did
Great experience. Paulette and the Armbruster team did a first rate job. Packing, moving, unpacking, and now helping us with items we couldn't move. Would recommend 100%
Arm Buster's rocked! Best prices there were two gentlemen they were awesome and record time they blew it out. I will definitely call these guys again if I need them, pure professionalism, thank you Paulette for being amazing and I'm glad I had a chance to speak with you.
Great job. They brought extra help to be sure to get the move done in a timely manner. They were professional, courteous, and worked so hard to move everything quickly and carefully. Highly recommend this group.
Delivered my items very professionally. They called early to give me a heads up and place the items where I needed them. I will use them for future moves.
Great group of movers came to help us move boxes and large items John (I think?), Evan, and Moses were efficient, careful with our things and communicative. When the timing of the move changed slightly they called and kept us updated. They finished the move faster than anticipated. Would hire this company again.
The moving team of Casey and crew were fantastic. They were pleasant, communicated well, efficient and answered all questions. I would highly recommend this company.
Great Move! Very nice guys! Very careful, very thorough. It was raining and i was moving to the 3rd floor of a condo building. They handled everything like champs! Plastic wrapped everything to protect from the rain and even put down cardboard and blankets to protect the floors. Kept communicating with me so i knew exactly where they were with everything. Very pleased. Thank you!
Terrible company. Nothing but issues from the packers to the delivery. Boxes labeled wrong and what is labeled has nothing to do with what is in the box. They make you feel rushed. Not able to keep a time frame for the delivery. They showed up 4 hours late and almost midnight on a Saturday night. Box’s that were supposed to go to warehouse was delivered and things that were supposed to be delivered went to warehouse. Damaged items and missing items and they take NO responsibility for it whatsoever. They blame us. We will be going to Mayflower Corporate to let them know they have a partnership with a company like this. Which of course at the end of the day will not make any difference. Never use them
Timely and professional, as well as friendly. My furniture came well protected and they were able to navigate the narrow entryway many Cleveland homes have quickly.
This was a great moving experience! Gus was great and professional in explaining the process. The crew assigned was focused and determined to make sure we had a smooth and efficient moving experience. They were all friendly and understanding. Everyone involved in helping us move from start to finish we appreciate and will always recommend! Thank you!
