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Armbruster Moving and Storage Receives 2024 Customer Excellence, Heart of Quality, and Fleet Safety Awards from Mayflower Transit
03-22-2024 | Armbruster Moving Company

Armbruster Moving and Storage Receives 2024 Customer Excellence, Heart of Quality, and Fleet Safety Awards from Mayflower Transit

St. Louis, MO. (March  7, 2024) – Armbruster Moving & Storage was recently honored with three separate awards at the Unigroup Learning conference 2024, held earlier this month.

  1. 1. Customer Excellence 18x recipient
  2. 2. Heart Of Quality Award -Sue Febus Move Coordinator
  3. 3. Fleet Safety Award

Sue was awarded the prestigious Heart of Quality award by Mayflower Transit out of hundreds of move coordinators within Mayflower Transit. The annual Heart of Quality award was created to recognize excellence among move coordinators. The move coordinator serves as a key point of contact for the customer and service providers to make the moving experience successful from preparation through final delivery. As an integral part of the moving process, the move coordinator's role includes keeping the customer informed, being available, advocating, coordinating and consulting on aspects of overall move coordination. The top move coordinators from each van line and size category are recognized for their work during the calendar year. 

Armbruster Moving & Storage has again been recognized as a Mayflower Customer Excellence award recipient. The company accepted this award at the UniGroup Learning Conference held earlier this month. Armbruster has received this award, previously known as the Customer Choice award, 18 times in the 23 years they have been in the industry.  

The Customer Excellence award is based on customer survey results and van line star ratings in the areas of claims, safety, RDBS (revenue distribution and billing system) and quality labor.  According to UniGroup, Mayflower’s parent company, the agencies receiving these coveted awards are recognized as the very best in total quality performance for their size category.

Winning the Fleet Safety Award for the first time shows our commitment to safety on the road with our equipment and drivers. As we grow our hauling fleet across the United States our standard is for perfect safety. To win the Fleet Safety Award from Mayflower Transit solidifies our commitment to safety of our team members on the road as well as other civilians on the road.

“I’m very proud of our team for achieving these three awards from Mayflower Transit. Each award is a testament to our team members diligently working towards one common goal, to provide our customers with their best move yet,”

Clay Armbruster, President of Armbruster Moving & Storage

About Armbruster Moving & Storage

Armbruster Moving & Storage is a full-service residential & commercial moving, and logistics company based out of Cleveland, Ohio. Providing years of expertise in local, long-distance, & internationally moving since 2001. Founded in 2001, brothers Chuck & Gary turned in their trucks to start Armbruster Moving & Storage. The Armbruster Brothers built a reputation for quality and customer service. Today, this reputation has been the foundation for what has become Armbruster Moving & Storage, an award-winning moving company driven by quality service and family culture.

About Mayflower

Mayflower is America’s most recognized and trusted moving company. Mayflower offers a full range of moving services. With headquarters in suburban St. Louis, Mayflower maintains a network of 300 affiliated agencies. For more information about Mayflower Transit and its services, visit: Mayflower.com.

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