Armbruster Moving & Storage Receives 2025 Customer Excellence and Fleet Safety Awards

St. Louis, MO. (February 25th, 2025) – Armbruster Moving & Storage announced they were recently honored with two awards at the Unigroup Learning conference 2025, held in February 2025: the Customer Excellence award and the Fleet Safety Award.

customer excellence award winner 2025

The Customer Excellence Award is based on customer survey results and van line star ratings in the areas of claims, safety, the efficiency of their revenue distribution and billing system, and quality labor.

According to UniGroup, the companies honored with this award are recognized as the very best in total quality performance for their category.

Armbruster Moving & Storage has received the Customer Excellence award 19 times since their founding in 2001.

2025 fleet safety award The Fleet Safety Award is presented to companies who demonstrate exceptional dedication to safety on and off the road with outstanding safety records as evidenced by their SPR (Safety Performance Ratings) at the principal common owner level.

The SPR calculation includes all van operators and miles logged during the designated reporting period. Armbruster Moving & Storage received the highest SPR rating for their mileage category.

"Armbruster Moving & Storage strives to be the best moving company throughout Northeast Ohio and ultimately the globe through the highest quality and safety standards,” said Clay Armbruster, President of Armbruster Moving & Storage.

“Winning our 19th Customer Excellence Award since 2001, alongside achieving the highest Fleet Safety metrics in our mileage category, demonstrates our commitment to this mission.

Thank you to our team for your daily dedication to our customers and fellow team members.”

The company accepted the two awards at the UniGroup Learning Conference held in St. Louis, MO in February of 2025.

About Armbruster Moving & Storage

Armbruster Moving & Storage is a full-service residential & commercial moving, and logistics company based out of Cleveland, Ohio, also serving surrounding locations as Brunswick, Westlake and more.

Providing years of expertise in local, long-distance, & internationally moving since 2001. Founded in 2001, brothers Chuck & Gary turned in their trucks to start Armbruster Moving & Storage.

The Armbruster Brothers built a reputation for quality and customer service. Today, this reputation has been the foundation for what has become Armbruster Moving & Storage, an award-winning moving company driven by quality service and family culture.

About Mayflower

Mayflower is America’s most recognized and trusted moving company. Mayflower offers a full range of moving services.

With headquarters in suburban St. Louis, Mayflower maintains a network of 300 affiliated agencies. For more information about Mayflower Transit and its services, visit: Mayflower.com.

Google Rating

4.8

Based on 261 reviews

Armbruster Moving & Storage

4.8

Ian E

1745001138

Excellent experience with Armbruster moving. Quick, effective and did exactly what we needed. Thanks again!

Rebekah Gibson

1744816361

Nina Young

1744401993

Update 1.5 years later: FIVE STARSUsed Armbruster AGAIN for my move today because I had such a good experience. They did not fail to meet my expectations. Service just as professional as last time. Polite, nice, and fast moving staff. Great, speedy communication with the team beforehand and during service. Would recommend to anyone I know.—A seamless move. Very easy. Kind pair of movers who were very helpful, skilled, and open to questions.

officerdic

1741467564

steve summers

1741185739

Matt and Brian were great. On time, very courteous, handled our stuff with care. We couldn’t be happier. We will use them again in May for our next move

Marla Evans

1740707063

They were fantastic. I would recommend them for any move

Kathleen Bond

1739483353

They took great care with fragile artwork, were delightful to work with and kept us informed. They actually arrived a day earlier and called to see if they could set up deliver. Would hire them again!

Karen Bell

1738794327

My moving experience with Armbruster Moving and Storage was awesome!! The guys were excellent at their work, willing to help you in any way, always courteous, and had very pleasant personalities!!! It was fun to be around them, even though they were working, and have a few laughs!!! I don’t have anything bad say about them, because they were GREAT!!! Thank you for all your hard work!!!

alicia hajba

1738506388

Prompt, efficient , polite and handle my furniture with care.

Mike Powers

1738048892

Friendly, focused, respectful trio of young men who cleared out two storage lockers and moved it all into my new home, on a really cruddy winter day, with nothing broken, marred, or destroyed. Getting my belongings into those storage lockers, with a competing company, was an awful experience.I hope I never move again, but if I do, Armbruster will be my first call.

Shannon Check

1733423852

Very efficient and very polite guys. Moved my couches in very quickly.

Keith Ludrowsky

1733410803

This company is a JOKE. They refused to move my Treadmill and I had to pay a different company to move it. Most important they broke my 82’ TV and refused to take responsibility for it. They said they don’t recall moving a82’ TV out of one basement and putting it in the next basement. Anyone with a half a brain could remember that. So don’t use this company. Time to contact my lawyer and the better business peopleAll anyone wants is people take responsibility of what they did

Dwight

1733348351

Great experience. Paulette and the Armbruster team did a first rate job. Packing, moving, unpacking, and now helping us with items we couldn't move. Would recommend 100%

Vivian Sickels

1732312325

We could not be happier with the service from Armbruster. The whole process went smoothly, the staff was kind and professional.

J Colon

1731776493

Arm Buster's rocked! Best prices there were two gentlemen they were awesome and record time they blew it out. I will definitely call these guys again if I need them, pure professionalism, thank you Paulette for being amazing and I'm glad I had a chance to speak with you.

Rian Sutherland

1731152385

Great job. They brought extra help to be sure to get the move done in a timely manner. They were professional, courteous, and worked so hard to move everything quickly and carefully. Highly recommend this group.

Brandon States

1730814791

Delivered my items very professionally. They called early to give me a heads up and place the items where I needed them. I will use them for future moves.

Sydney Stone

1729996078

Great group of movers came to help us move boxes and large items John (I think?), Evan, and Moses were efficient, careful with our things and communicative. When the timing of the move changed slightly they called and kept us updated. They finished the move faster than anticipated. Would hire this company again.

Jason Cronebaugh

1729971984

Thanks for doing a wonderful job for us, great guys, cared, and couldn’t have asked for more! Thanks again! Armbruster Movers for Life!!

Stephanie Marszal

1729114977

The moving team of Casey and crew were fantastic. They were pleasant, communicated well, efficient and answered all questions. I would highly recommend this company.

William Hirsh

1729015256

Great Move! Very nice guys! Very careful, very thorough. It was raining and i was moving to the 3rd floor of a condo building. They handled everything like champs! Plastic wrapped everything to protect from the rain and even put down cardboard and blankets to protect the floors. Kept communicating with me so i knew exactly where they were with everything. Very pleased. Thank you!

D.I.G Management LLC

1728395488

Steve Crews

1728062549

Terrible company. Nothing but issues from the packers to the delivery. Boxes labeled wrong and what is labeled has nothing to do with what is in the box. They make you feel rushed. Not able to keep a time frame for the delivery. They showed up 4 hours late and almost midnight on a Saturday night. Box’s that were supposed to go to warehouse was delivered and things that were supposed to be delivered went to warehouse. Damaged items and missing items and they take NO responsibility for it whatsoever. They blame us. We will be going to Mayflower Corporate to let them know they have a partnership with a company like this. Which of course at the end of the day will not make any difference. Never use them

Angela Munoz-Geoghegan

1727810578

Timely and professional, as well as friendly. My furniture came well protected and they were able to navigate the narrow entryway many Cleveland homes have quickly.

G Young

1726988917

This was a great moving experience! Gus was great and professional in explaining the process. The crew assigned was focused and determined to make sure we had a smooth and efficient moving experience. They were all friendly and understanding. Everyone involved in helping us move from start to finish we appreciate and will always recommend! Thank you!

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Armbruster Moving & Storage Receives 2025 Customer Excellence and Fleet Safety Awards from Mayflower Transit

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